We are a local coach and holiday company, established for over 60 years, selling only within a radius of 30 miles of Leicester. This means that our reputation is very important to us, and to you, your guarantee of a genuine reliable company.

Flights and Cruises
If your holiday involves any travel by air/cruising your contract will be with the ATOL holder named on the individual itinerary. These contract terms and financial guarantees will not apply to any holiday involving any type of flight/cruise. Instead, you will be supplied with the full booking conditions of the ATOL holder arranging your holiday. Your booking agent will have a copy or alternatively you can request one prior to booking your holiday from the ATOL holder named on the individual itinerary. The transfer to port or airport will usually be by a Woods Coach.

Coach Holidays
Safe, careful drivers
Our highly skilled coach drivers are renowned for their care, helpfulness and convivial manner which enable passengers to enjoy their holiday to the full. On most continental trips your coach will have two drivers.

Safety and security
On most holidays the coach will be a Volvo or Neoplan with double glazed windows, reclining seats, air conditioning, DVD, radio/PA, tea/coffee making facilities and toilet. Our coaches are fitted with seat belts for your personal safety. You travel on condition that they will be worn at all times whilst the vehicle is moving. Failure to wear seat belts will compromise any possible claim for personal injury. Whilst we take all reasonable care with passenger’s luggage and other items that they may bring on to our coaches, we do not accept responsibility for any loss or damage caused to these items whilst on the vehicle. Under no circumstances should any valuables be left on a coach, even if it is locked. Personal belongings are not insured against theft on any of our coaches. Please note: we make a charge of £2.00 (which is donated to charity) to hold and administer lost property.

Special Requirements & Special Requests
If you have any special requirements (e.g. dietary or facilities required for medical reasons) without which you would not go away, you must notify us of these when making a reservation. If we are able to confirm that these requirements will be complied with, the details will be written on the booking confirmation. Whilst we will note any special requests (e.g. a sea view room) and will pass them on to the hotels concerned, unfortunately we cannot guarantee that these will be complied with in all cases.

Meals
Included meals are as stated in the itinerary. Guests with special dietary requirements must advise our sales staff at the time of booking. When information is provided, every effort will be made to accommodate these requests.

Disabled Passengers
Please advise our sales staff if you or any member of your group has a disability. Although we will do our best to accommodate you, there are certain holidays that involve some walking or the use of hotels with steps and therefore these may not be suitable for all of our clients.

Baggage Allowance
If you have any problem carrying suitcases, we will accept your case at our Wigston office before 1200 midday on the last working day before your departure. We advise the use of a durable and robust baggage system in order to avoid minor damage.

No Smoking Policy
Smoking is not permitted on any of our coaches. We do make several comfort stops during journeys and therefore hope that this policy will not cause too much inconvenience to any clients wishing to smoke.

Health Formalities
If you have any doubts regarding your health, we advise that you check with your doctor and gain his approval before travelling on a coach tour with us. The European Health Insurance Card (EHIC) has replaced the old E111. E111s are no longer valid. The EHIC is normally valid for 3 to 5 years and entitles you to reduced-cost, sometimes free, medical treatment that becomes necessary while you’re in a European Economic Area (EEA) country and Switzerland. The EEA consists of the European Union countries plus Iceland, Liechtenstein and Norway. Switzerland applies the EHIC arrangements through an agreement with the EU. The quickest and easiest way to get an EHIC is to apply online or you can telephone 0845 6062030 or obtain a form from the Post Office. The card gives access to state medical treatment only and you’ll be treated on the same basis as an ‘insured’ person living in the country you’re visiting. Remember, this might not cover all the things you’d expect to get free of charge from the NHS in the UK. You may have to make a contribution to the cost of your care. As the level of medical treatment in other EU countries may not be as great as that of the UK and not available without full payment elsewhere, we do insist that all our clients have adequate travel insurance cover.

Passports and Visas
A valid 10 year machine readable passport is required for each individual travelling outside of the United Kingdom. Passports must be valid for at least eight months beyond the return date from the destination. These are things that you need to do for yourself, we can only give you advice. If you are a British Citizen, travelling to or through an EU or non EU country, you will need a 10 year British passport. Although there is now no passport control for persons travelling between EU countries, a passport must still be carried for identification purposes. The Identity and Passport Service (IPS) recommends you apply for a passport through your nearest Post Office. You are advised not to make travel arrangements until the passport has arrived. Child passports – Since 1998, children under 16 have been required to hold their own passport. From age 16, children can hold a standard 10 year adult passport. Children who are already included in their parents’ passports can continue to travel on these passports until they reach the age of 16 or the passport expires. If the passport on which your child is included is replaced, you have to apply for a separate passport for the child. For more passport information, contact the Passport Advice line on 0300 222 0000 or on-line at www.direct.gov.uk/passports. Some non British passport holders may require visas to visit certain countries. Please check with the relevant embassy in London, of the country you are visiting.

Money
If travelling abroad you can obtain foreign currency and travellers cheques from your (or any) bank providing enough notice is given. It may also be possible to obtain your foreign currency on the Ferry/Eurotunnel. However we do advise you to have foreign currency with you for stops en-route, plus some for the country of destination (banks may be closed when you arrive).

Duty Paid Allowance
Although duty paid allowances have been greatly increased between E.E.C. countries, the weight of our high specification touring coaches together with passengers luggage means we must limit the amount of drink we can carry on our coaches. To ensure your safety and to comply with our legal obligation in respect of our total gross weight, we shall allow each passenger to return with no more than 10 litres of drink.

Overnight travel
If your journey is at night, you may find it an advantage to take a travelling rug (or blanket) and a small cushion for comfort.