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Covid-19 FAQs: Holidays & Day Trips

1. Will I need to wear a face covering on board the coach?

The government recently announced that England will return to Plan A on Thursday 27th January 2022 thanks to the success of the booster programme. This removes the legal requirement for face coverings in any location (including on-board) and greatly reduces the restrictions in buildings. It will therefore be a personal choice for customers to wear a face covering onboard our coaches.

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2. What is classed as a face covering?

A face covering should cover the mouth and nose while allowing the wearer to breathe comfortably and can be as simple as a scarf or bandana that ties behind the head to give a snug fit. It should remain in place of its own accord.

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3. What about face coverings in Wales and Scotland?

The rules in Wales and Scotland have not changed; it is still a legal requirement for face coverings to be worn on public transport. Drivers will manually advise customers travelling to or from locations in Scotland and Wales that they are required to wear face coverings as per the Government guidance.

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4. Will hand sanitiser be available onboard the coach?

Yes there will be hand sanitiser onboard every coach.

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5. Will the driver be issued with PPE?

- All drivers will be issued with masks, gloves, antiviral wipes and hand sanitiser.
- The driver will wear the appropriate PPE when in close proximity to customers.
- Drivers are not required to wear PPE whilst driving the vehicle.
- At each stop that the vehicle stops at, to allow passengers to board or alight, the vehicle will be fitted with a screen to protect the customers from the driver, and the driver from the customers.

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6. Will there be enhanced cleaning taking place on the coaches?

Yes, a rigorous process will take place overnight on each coach using specialised chemicals to aid full sanitation. During the day, the driver will be expected to keep the coach clean using the PPE and products provided and ensure procedures are followed at all times.

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7. Will the WC be available for use on board the coach?

Toilets can be in use if unavoidable, however will be available for emergencies only. The driver will make comfort stops on route.

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8. What COVID conditions will still take place?

Daily fogging of vehicles, anti-bacterial hand gel onboard and drivers will be issued with appropriate PPE.

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9. If I make a booking and I am unable to travel due to COVID-19 what happens?

If you decide to cancel a holiday with us due to COVID-19, cancellation charges are payable on a sliding scale, depending on how much notice you give us. If you are insured against COVID-19 cancellation you may be able to recover the charges from your insurers. Alternatively, you can transfer your booking to someone else. Please refer to our T&Cs for more information.

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Contact Us

Part of the Stewarts Coach Group of companies

223 Gloucester Crescent, Wigston
Leicester, LE18 4YR

National Express Leisure Limited is an appointed representative of Wrightsure Services (Hampshire) Ltd which is authorised and regulated by the Financial Conduct Authority (their registration number is 311394) and which is permitted to advise on and arrange general insurance contracts.

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